software is not updated. Error Communication error with LB process

SergeyMSergeyM Member ✭
in System

Colleagues, please tell me, maybe someone has already encountered such a problem.

 after software update, 5.2.1 or 4.1.4 to Funder

the system does not boot to the end, constantly in this mode:

ACOS(LOADING)

ACOS(config)(LOADING)#int management

Communication error with LB process

ACOS(config)(LOADING)#

ACOS(config)(LOADING)#int man

ACOS(config)(LOADING)#int management

Communication error with LB process

ACOS(config)(LOADING)#


If you leave, and wait until it is loaded, not an help, i waited 20-30 minutes for the same result.

 At the same time I tried to boot from two different disks pri and sec: 

 Booted from Hard Disk secondary image

 ACOS(LOADING)#sho version

 Master:Communication error with LB process

      Hard Disk primary image version 5.2.1-p1, build 56

   Hard Disk secondary image (default) version 5.2.1-p1, build 56

   Compact Flash primary image (default) version 4.1.2-P4, build 102

    The system has been up 0 day, 0 hour, 14 minutes

ACOS(LOADING)#

==========

  updated, through this procedure:

---------------------------------------------------------

 Step 1: Networking

----------------------------------------------------------

[1] Configure management ip address

[2] Configure management default gateway

[3] Display management network information

[4] Restore networking defaults

----------------------------------------------------------

 Step 2: Password Management

----------------------------------------------------------

[5] Change Password

[6] Reset Password

----------------------------------------------------------

 Step 3: Upgrade

----------------------------------------------------------

[7] Upgrade the box

----------------------------------------------------------

 Step 4: Restore

----------------------------------------------------------

[8] Reformat and restore the hard drive

[9] Fix boot region of hard drive

----------------------------------------------------------

 Step 5: System

----------------------------------------------------------

[10] Show system info

[11] Reboot the box

[12] Shutdown the box

[13] Quit

Starting upgrade process. This may take some time.

 [+++++++++++++++++++++++++++++++++++++++++++++++++++++++++/File transfer successful.

                            +\Decryption Done.

 [++++++++++++++++++++++++++++++++++++++++++++-Upgrade successful.min. 44 sec

 

 Press enter to continue ...

Press Ctrl-C anytime to abort and return to main menu.


======

======


At the same time, I chose formatting (8 and 9) , it does not help ^(((



what to do, what is wrong with the smell of the software?

Answers

  • AndersDLAndersDL Member, A10ers ✭

    What kind of hardware platform is this, or is it virtual?

  • SergeyMSergeyM Member ✭
    edited December 2021

    This is not a virtual platform, but a hardware solution:

    TH14045.

  • SergeyMSergeyM Member ✭

    Any ideas?

  • mdunnmdunn Member, A10ers ✭✭✭

    It looks like the primary and secondary disks are the same ACOS version. Can you try booting from the Compact Flash to see if this restores the device?

  • SergeyMSergeyM Member ✭

       It not helps, continues to load from the hard drive.

      

      Am I doing something wrong?

     This is how I went into flash boot mode:

    1) 

    ACOS(config)(LOADING)#bootimage cf pri

    Communication error with LB process

    grep: /a10data/etc/Release: No such file or directory

    Primary image will be used if system is booted from compact flash

    2)

    ACOS(config)(LOADING)#wr memory

    System not yet ready. Cannot save configuration.

    ACOS(config)(LOADING)#

    3)

    ACOS(LOADING)#reboot

    System configuration has been modified. Save? [yes/no]:yes

    System not yet ready. Cannot save configuration.

    Proceed with reboot? [yes/no]:yes

    Only option supported is reboot NOW. Proceed with reboot? [yes/no]:yes

    [ 293.636755] reboot: Restarting system


     This is how the reboot process goes:

    ==================

                      92

    Press `ESC' to enter the boot menu... 2

    Press `ESC' to enter the boot menu... 1

    Press `ESC' to enter the boot menu... 0

    Booting 'ACOS (Primary Image)'

    Please wait while the system boots...

    ========================

    During the boot process, it gives the following errors:


    [UNSUPP] Starting of Arbitrary Executable Fi...m Automount Point not supported.

    [ OK ] Listening on D-Bus System Message Bus Socket.

    [ OK ] Started D-Bus System Message Bus.

    [

    [ INFO ] Network Manager is not active.

    [DEPEND] Dependency failed for Network Manager Wait Online.

    [ OK ] Started SYSV: mountfs.


    [ OK ] Started udev Wait for Complete Device Initialization.

    [FAILED] Failed to start LSB: Bring up/down networking.

    See 'systemctl status network.service' for details.

    [ OK ] Reached target Cloud-config availability.

     

     =========================

     5) login resent does not help:

    ACOS login: reset

    Password:

    ACOS is not ready yet. Please try again later.

    Login incorrect


    ACOS login: reset

    Password:

    ACOS is not ready yet. Please try again later.

    Login incorrect

    ================================= 

     6) and the default login is allowed

    ACOS login: admin

    Password: : 

    Last login: Fri Dec 10 15:18:18 GMT 2021 on ttyS0

    Last login: Fri Dec 10 15:26:17 on ttyS0

    Communication error with LB process.


    System is not ready. Please wait a moment.

    [type ? for help]

    ACOS(LOADING)>ena

    Password:

    ACOS(LOADING)#

    ACOS(LOADING)#sho int management

    GigabitEthernet 0 is up, line protocol is up.

     Hardware is GigabitEthernet, Address is 001f.a00a.6300

     Internet address is 0.0.0.0, Subnet mask is 0.0.0.0

     Configured Speed auto, Actual 1000, Configured Duplex auto, Actual fdx

     Flow Control is disabled, IP MTU is 1500 bytes

     92 packets input, 6125 bytes

     Received 87 broadcasts, Received 5 multicasts, Received 0 unicasts

     0 input errors, 0 CRC 0 frame

     0 runts 0 giants

     11 packets output 910 bytes

     Transmitted 0 broadcasts 11 multicasts 0 unicasts

     0 output errors 0 collisions

    ACOS(LOADING)#

    7)

    ACOS(LOADING)>sho ver

    Thunder Series Unified Application Service Gateway TH14045

     Copyright 2007-2021 by A10 Networks, Inc. All A10 Networks products are

      64-bit Advanced Core OS (ACOS) version 5.2.1-p1, build 56 (Feb-16-2021,22:18)

    ========

        Booted from Hard Disk secondary image

    ==================

       Firmware version: 65535.65535

       aFleX version: 0.0.0

       aXAPI version: 3.0

       Hard Disk primary image (default) version 4.1.4-GR1-P6, build 90

       Hard Disk secondary image version 5.2.1-p1, build 56

       Compact Flash primary image (default) version 4.1.2-P4, build 102

       Last configuration saved at Jan-1-1970, 01:00

       Hardware: 72 CPUs(Stepping 1), Single 111G Hard disk

       Memory 262183 Mbyte, Free Memory 241587 Mbyte

       Hardware Manufacturing Code: 165111

       Current time is Dec-10-2021, 15:56

       The system has been up 0 day, 0 hour, 27 minutes

    ACOS(LOADING)>

  • anhtuan0510anhtuan0510 Member ✭

    I had the same problem with AX 3030S ADC.

    Do you resolved it, yet ?

  • SergeyMSergeyM Member ✭

    No, my problem has not been solved yet.

  • john_allenjohn_allen Member, A10ers ✭✭

    "[UNSUPP] Starting of Arbitrary Executable Fi...m Automount Point not supported."

    I don't think your hardware is supported by version 5.2.1. Best call A10 support to be sure

  • anhtuan0510anhtuan0510 Member ✭

    Hi Sergey M,

    Please show me the detail of step 1 to 6. Now I can not connect and config the mgmt interface (can connect from console), so how can I upgrade new firmware. Thank you very much.

  • SergeyMSergeyM Member ✭

    Hi anhtuan0510!


    ==1) Conect my PC, to console port TH14045

    ==== 2) Conect managment port TH14045 - to FTP server, through a switch

    ========3) Power on TH14045

          3.1 Press F2, to get into the engineering menu:

    Entering Boot Menu..

    Selecting Booth from a flash drive:

     Please select boot device:  |

               |-----------------------------------|

               | SATA0 P1: KINGSTON SA400S37120  |

               | SATA0 P0: TRANSCEND        |

               | Enter Setup            |

               |-----------------------------------|

               |   ^ and v to move selection   |

               |  ENTER to select boot device  |

               |   ESC to boot using defaults  |

               \-----------------------------------/

    =================4) 

    ACOS login: admin

    Password:

    init: serial main process ended, respawning


    ACOS login: admin

    Password:

    Last login: Thu Dec 16 18:11:27 on ttyS0

    Press Ctrl-C anytime to abort and return to main menu.

    ----------------------------------------------------------

     Step 1: Networking

    ----------------------------------------------------------

    [1] Configure management ip address

    [2] Configure management default gateway

    [3] Display management network information

    [4] Restore networking defaults

    ----------------------------------------------------------

     Step 2: Password Management

    ----------------------------------------------------------

    [5] Change Password

    [6] Reset Password

    ----------------------------------------------------------

     Step 3: Upgrade

    ----------------------------------------------------------

    [7] Upgrade the box

    ----------------------------------------------------------

     Step 4: Restore

    ----------------------------------------------------------

    [8] Reformat and restore the hard drive

    [9] Fix boot region of hard drive

    ----------------------------------------------------------

     Step 5: System

    ----------------------------------------------------------

    [10] Show system info

    [11] Reboot the box

    [12] Shutdown the box

    [13] Quit

    Option:

    =============== 5) Configuring IP Port Management

    Option: 1

    Enter the new ip address with netmask (ex. 10.0.0.1/24): 10.20.30.33/24

    Setting ip address..

    Successful

    Option: 2

    Enter the new default gateway: 10.20.30.1


    Setting default gateway

    Successful

    ================ 6) Checking availability

    Option: 3

    Configured ip address and netmask: 10.20.30.33/24

    Configured default gateway: 10.20.30.1

      6.1 From Switch:

    =============================================================== 

    c3560_lab# ping 10.20.30.33 size 1500 repeat 100 df-bit


    Type escape sequence to abort.

    Sending 100, 1500-byte ICMP Echos to 10.20.30.33, timeout is 2 seconds:

    Packet sent with the DF bit set

    !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Success rate is 100 percent (100/100), round-trip min/avg/max = 1/2/9 ms

    c3560_lab#

    ===================================================================

    ============ 7) We update the software, on TH14045:

     7.1 Primary:

     Option: 7

    elect the partition to upgrade

    [1] Primary

    [2] Secondary

    [3] Quit

    ===========

    Option: 1

    ==========

    Select the method for upgrade

    [1] SCP

    [2] TFTP

    [3] SFTP

    [4] FTP

    [5] Quit

    ============

    Option: 4

    ==========

    Enter username on remote device: admin

    Enter the remote user's password:

    Enter remote host ip address: 192.168.1.63 --> My FTP Server

    Enter remote host port number(Specify 0 to use default): 0

    Enter the path for upgrade package: /A10_tests/ACOS_FTA_4_1_2-P5-SP2_2.64.upg



    Starting upgrade process. This may take some time.

     [+++++++++++++++++++++++++++++++++++++++++++++++++++++++++/File transfer successful.

                                  +\Decryption Done.

     [+++++++++++++++++++++++++++++++++++++++++++\Upgrade successful. 2 min. 43 sec


    Press enter to continue ...

    Press Ctrl-C anytime to abort and return to main menu.


      ======7.2 We do the same with the Secondary disk.

    Starting upgrade process. This may take some time.

     [+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++File transfer successful.

                                  +/Decryption Done.

     [++++++++++++++++++++++++++++++++++-Upgrade successful.   ] 1 min. 34 sec


     ====== PS

       Option: 10

    Advanced Core OS (ACOS) recovery image version 4.1.2-P4, build 102

     Booted from Compact Flash primary recovery image


    Press enter to continue ...


    =============> Reboot the box


    [11] Reboot the box

    [12] Shutdown the box

    [13] Quit


    Option: 11

    ----------------------------------

    ================

    and we get the result:

    ==============

     TH14045 login: admin

    Password:

    Last login: Thu Dec 16 18:46:00 on ttyS0

    Communication error with LB process.

    System is not ready. Please wait a moment.

    [type ? for help]

    TH14045(LOADING)>sho ver

       64-bit Advanced Core OS (ACOS) version 4.1.2-P5-SP2, build 2 (Aug-26-2020,03:54)

       Hard Disk primary image (default) version 4.1.2-P5-SP2, build 2

       Hard Disk secondary image version 4.1.2-P5-SP2, build 2

       Compact Flash primary image (default) version 4.1.2-P4, build 102

       Current time is Dec-16-2021, 18:46

       The system has been up 0 day, 0 hour, 13 minutes

    TH14045(LOADING)>

    TH14045(LOADING)#conf

    TH14045(config)(LOADING)#bootimage hd sec

    Communication error with LB process

    grep: /a10data/etc/Release: No such file or directory

    Secondary image will be used if system is booted from hard disk

    TH14045(config)(LOADING)#

    TH14045(config)(LOADING)#wr m

    System not yet ready. Cannot save configuration.

    TH14045(config)(LOADING)#

    TH14045(config)(LOADING)#exit

    TH14045(LOADING)#reboot


    System configuration has been modified. Save? [yes/no]:yes

    System not yet ready. Cannot save configuration.

    Proceed with reboot? [yes/no]:yes

    Only option supported is reboot NOW. Proceed with reboot? [yes/no]:yes


    Message from syslogd@ACOS at Dec 16 18:49:41 ...

     rimacli: System is going to restart

    [ 1035.791112] reboot: Restarting system


    =========

    trying to boot from the secondary disk


    Use the Up and Down arrow keys to select the image from which to boot.

    Press enter to boot the selected image.


      Highlighted entry is 1:

    Booting 'ACOS (Secondary Image)'

    Please wait while the system boots..

    ACOS login: admin

    Password: ghted entry is 1:

    Error: cannot open /dev/a10_ks_dev.

    Last login: Thu Dec 16 18:57:25 on ttyS0

    Communication error with LB process..


    System is not ready. Please wait a moment.

    init: a10_wdtd main process (4538) killed by KILL signal

    init: Re-executimount: you must specify the filesystem type

    mount: you must specify the filesystem type

    mount: you must specify the filesystem type

    [  30.871566] reboot: Restarting system


    ==============

  • jacksondoejacksondoe Member ✭

    Errors 0x80245003, 0x80070514, 0x8DDD0018, 0x80246008, 0x80200013, 0x80004015, 0x800A0046, 0x800A01AD, 0x80070424, 0x800B0100, and 0x80248011 are caused by missing or corrupted components.

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