software is not updated. Error Communication error with LB process

Product Discussions System
1

Colleagues, please tell me, maybe someone has already encountered such a problem.
 after software update, 5.2.1 or 4.1.4 to Funder
the system does not boot to the end, constantly in this mode:
ACOS(LOADING)
ACOS(config)(LOADING)#int management
Communication error with LB process
ACOS(config)(LOADING)#
ACOS(config)(LOADING)#int man
ACOS(config)(LOADING)#int management
Communication error with LB process
ACOS(config)(LOADING)#

If you leave, and wait until it is loaded, not an help, i waited 20-30 minutes for the same result.
 At the same time I tried to boot from two different disks pri and sec: 
 Booted from Hard Disk secondary image
 ACOS(LOADING)#sho version
 Master:Communication error with LB process
      Hard Disk primary image version 5.2.1-p1, build 56
   Hard Disk secondary image (default) version 5.2.1-p1, build 56
   Compact Flash primary image (default) version 4.1.2-P4, build 102
    The system has been up 0 day, 0 hour, 14 minutes
ACOS(LOADING)#
==========
  updated, through this procedure:

Step 1: Networking

[1] Configure management ip address
[2] Configure management default gateway
[3] Display management network information
[4] Restore networking defaults

Step 2: Password Management

[5] Change Password
[6] Reset Password

Step 3: Upgrade

[7] Upgrade the box

Step 4: Restore

[8] Reformat and restore the hard drive
[9] Fix boot region of hard drive

Step 5: System

[10] Show system info
[11] Reboot the box
[12] Shutdown the box
[13] Quit
Starting upgrade process. This may take some time.
 [+++++++++++++++++++++++++++++++++++++++++++++++++++++++++/File transfer successful.
                            +\Decryption Done.
 [+++++++++++++++++++++++++++++++++++++++++++±Upgrade successful.min. 44 sec
 
 Press enter to continue …
Press Ctrl-C anytime to abort and return to main menu.

======

At the same time, I chose formatting (8 and 9) , it does not help ^(((

what to do, what is wrong with the smell of the software?

2

What kind of hardware platform is this, or is it virtual?

3

This is not a virtual platform, but a hardware solution:
TH14045.

4

Any ideas?

5

It looks like the primary and secondary disks are the same ACOS version. Can you try booting from the Compact Flash to see if this restores the device?

6

It not helps, continues to load from the hard drive.
  
  Am I doing something wrong?
 This is how I went into flash boot mode:
1) 
ACOS(config)(LOADING)#bootimage cf pri
Communication error with LB process
grep: /a10data/etc/Release: No such file or directory
Primary image will be used if system is booted from compact flash
2)
ACOS(config)(LOADING)#wr memory
System not yet ready. Cannot save configuration.
ACOS(config)(LOADING)#
3)
ACOS(LOADING)#reboot
System configuration has been modified. Save? [yes/no]:yes
System not yet ready. Cannot save configuration.
Proceed with reboot? [yes/no]:yes
Only option supported is reboot NOW. Proceed with reboot? [yes/no]:yes
[ 293.636755] reboot: Restarting system

This is how the reboot process goes:

92
Press ESC' to enter the boot menu... 2 Press ESC’ to enter the boot menu… 1
Press `ESC’ to enter the boot menu… 0
Booting ‘ACOS (Primary Image)’
Please wait while the system boots…

During the boot process, it gives the following errors:

[UNSUPP] Starting of Arbitrary Executable Fi…m Automount Point not supported.
[ OK ] Listening on D-Bus System Message Bus Socket.
[ OK ] Started D-Bus System Message Bus.
[
[ INFO ] Network Manager is not active.
[DEPEND] Dependency failed for Network Manager Wait Online.
[ OK ] Started SYSV: mountfs.

[ OK ] Started udev Wait for Complete Device Initialization.
[FAILED] Failed to start LSB: Bring up/down networking.
See ‘systemctl status network.service’ for details.
[ OK ] Reached target Cloud-config availability.
 
 =========================
 5) login resent does not help:
ACOS login: reset
Password:
ACOS is not ready yet. Please try again later.
Login incorrect

ACOS login: reset
Password:
ACOS is not ready yet. Please try again later.
Login incorrect
================================= 
 6) and the default login is allowed
ACOS login: admin
Password: : 
Last login: Fri Dec 10 15:18:18 GMT 2021 on ttyS0
Last login: Fri Dec 10 15:26:17 on ttyS0
Communication error with LB process.

System is not ready. Please wait a moment.
[type ? for help]
ACOS(LOADING)>ena
Password:
ACOS(LOADING)#
ACOS(LOADING)#sho int management
GigabitEthernet 0 is up, line protocol is up.
 Hardware is GigabitEthernet, Address is 001f.a00a.6300
 Internet address is 0.0.0.0, Subnet mask is 0.0.0.0
 Configured Speed auto, Actual 1000, Configured Duplex auto, Actual fdx
 Flow Control is disabled, IP MTU is 1500 bytes
 92 packets input, 6125 bytes
 Received 87 broadcasts, Received 5 multicasts, Received 0 unicasts
 0 input errors, 0 CRC 0 frame
 0 runts 0 giants
 11 packets output 910 bytes
 Transmitted 0 broadcasts 11 multicasts 0 unicasts
 0 output errors 0 collisions
ACOS(LOADING)#
7)
ACOS(LOADING)>sho ver
Thunder Series Unified Application Service Gateway TH14045
 Copyright 2007-2021 by A10 Networks, Inc. All A10 Networks products are
  64-bit Advanced Core OS (ACOS) version 5.2.1-p1, build 56 (Feb-16-2021,22:18)

Booted from Hard Disk secondary image

Firmware version: 65535.65535
   aFleX version: 0.0.0
   aXAPI version: 3.0
   Hard Disk primary image (default) version 4.1.4-GR1-P6, build 90
   Hard Disk secondary image version 5.2.1-p1, build 56
   Compact Flash primary image (default) version 4.1.2-P4, build 102
   Last configuration saved at Jan-1-1970, 01:00
   Hardware: 72 CPUs(Stepping 1), Single 111G Hard disk
   Memory 262183 Mbyte, Free Memory 241587 Mbyte
   Hardware Manufacturing Code: 165111
   Current time is Dec-10-2021, 15:56
   The system has been up 0 day, 0 hour, 27 minutes
ACOS(LOADING)>

7

I had the same problem with AX 3030S ADC.
Do you resolved it, yet ?

8

No, my problem has not been solved yet.

9

“[UNSUPP] Starting of Arbitrary Executable Fi…m Automount Point not supported.”
I don’t think your hardware is supported by version 5.2.1. Best call A10 support to be sure

10

Hi Sergey M,
Please show me the detail of step 1 to 6. Now I can not connect and config the mgmt interface (can connect from console), so how can I upgrade new firmware. Thank you very much.

11

Hi anhtuan0510!

==1) Conect my PC, to console port TH14045
==== 2) Conect managment port TH14045 - to FTP server, through a switch
========3) Power on TH14045
      3.1 Press F2, to get into the engineering menu:
Entering Boot Menu..
Selecting Booth from a flash drive:
 Please select boot device:  |
           |-----------------------------------|
           | SATA0 P1: KINGSTON SA400S37120  |
           | SATA0 P0: TRANSCEND        |
           | Enter Setup            |
           |-----------------------------------|
           |   ^ and v to move selection   |
           |  ENTER to select boot device  |
           |   ESC to boot using defaults  |
           -----------------------------------/
=================4) 
ACOS login: admin
Password:
init: serial main process ended, respawning

ACOS login: admin
Password:
Last login: Thu Dec 16 18:11:27 on ttyS0
Press Ctrl-C anytime to abort and return to main menu.

Step 1: Networking

[1] Configure management ip address
[2] Configure management default gateway
[3] Display management network information
[4] Restore networking defaults

Step 2: Password Management

[5] Change Password
[6] Reset Password

Step 3: Upgrade

[7] Upgrade the box

Step 4: Restore

[8] Reformat and restore the hard drive
[9] Fix boot region of hard drive

Step 5: System

[10] Show system info
[11] Reboot the box
[12] Shutdown the box
[13] Quit
Option:
=============== 5) Configuring IP Port Management
Option: 1
Enter the new ip address with netmask (ex. 10.0.0.1/24): 10.20.30.33/24
Setting ip address..
Successful
Option: 2
Enter the new default gateway: 10.20.30.1

Setting default gateway
Successful
================ 6) Checking availability
Option: 3
Configured ip address and netmask: 10.20.30.33/24
Configured default gateway: 10.20.30.1
  6.1 From Switch:
=============================================================== 
c3560_lab# ping 10.20.30.33 size 1500 repeat 100 df-bit

Type escape sequence to abort.
Sending 100, 1500-byte ICMP Echos to 10.20.30.33, timeout is 2 seconds:
Packet sent with the DF bit set
!!!
!!!
Success rate is 100 percent (100/100), round-trip min/avg/max = 1/2/9 ms
c3560_lab#

============ 7) We update the software, on TH14045:
 7.1 Primary:
 Option: 7
elect the partition to upgrade
[1] Primary
[2] Secondary
[3] Quit

Option: 1

Select the method for upgrade
[1] SCP
[2] TFTP
[3] SFTP
[4] FTP
[5] Quit

Option: 4

Enter username on remote device: admin
Enter the remote user’s password:
Enter remote host ip address: 192.168.1.63 → My FTP Server
Enter remote host port number(Specify 0 to use default): 0
Enter the path for upgrade package: /A10_tests/ACOS_FTA_4_1_2-P5-SP2_2.64.upg

Starting upgrade process. This may take some time.
 [+++++++++++++++++++++++++++++++++++++++++++++++++++++++++/File transfer successful.
                              +\Decryption Done.
 [+++++++++++++++++++++++++++++++++++++++++++\Upgrade successful. 2 min. 43 sec

Press enter to continue …
Press Ctrl-C anytime to abort and return to main menu.

======7.2 We do the same with the Secondary disk.
Starting upgrade process. This may take some time.
 [+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++File transfer successful.
                              +/Decryption Done.
 [+++++++++++++++++++++++++++++++++±Upgrade successful.   ] 1 min. 34 sec

====== PS
   Option: 10
Advanced Core OS (ACOS) recovery image version 4.1.2-P4, build 102
 Booted from Compact Flash primary recovery image

Press enter to continue …

=============> Reboot the box

[11] Reboot the box
[12] Shutdown the box
[13] Quit

Option: 11

================
and we get the result:

TH14045 login: admin
Password:
Last login: Thu Dec 16 18:46:00 on ttyS0
Communication error with LB process.
System is not ready. Please wait a moment.
[type ? for help]
TH14045(LOADING)>sho ver
   64-bit Advanced Core OS (ACOS) version 4.1.2-P5-SP2, build 2 (Aug-26-2020,03:54)
   Hard Disk primary image (default) version 4.1.2-P5-SP2, build 2
   Hard Disk secondary image version 4.1.2-P5-SP2, build 2
   Compact Flash primary image (default) version 4.1.2-P4, build 102
   Current time is Dec-16-2021, 18:46
   The system has been up 0 day, 0 hour, 13 minutes
TH14045(LOADING)>
TH14045(LOADING)#conf
TH14045(config)(LOADING)#bootimage hd sec
Communication error with LB process
grep: /a10data/etc/Release: No such file or directory
Secondary image will be used if system is booted from hard disk
TH14045(config)(LOADING)#
TH14045(config)(LOADING)#wr m
System not yet ready. Cannot save configuration.
TH14045(config)(LOADING)#
TH14045(config)(LOADING)#exit
TH14045(LOADING)#reboot

System configuration has been modified. Save? [yes/no]:yes
System not yet ready. Cannot save configuration.
Proceed with reboot? [yes/no]:yes
Only option supported is reboot NOW. Proceed with reboot? [yes/no]:yes

Message from syslogd@ACOS at Dec 16 18:49:41 …
 rimacli: System is going to restart
[ 1035.791112] reboot: Restarting system

=========
trying to boot from the secondary disk

Use the Up and Down arrow keys to select the image from which to boot.
Press enter to boot the selected image.

Highlighted entry is 1:
Booting ‘ACOS (Secondary Image)’
Please wait while the system boots..
ACOS login: admin
Password: ghted entry is 1:
Error: cannot open /dev/a10_ks_dev.
Last login: Thu Dec 16 18:57:25 on ttyS0
Communication error with LB process..

System is not ready. Please wait a moment.
init: a10_wdtd main process (4538) killed by KILL signal
init: Re-executimount: you must specify the filesystem type
mount: you must specify the filesystem type
mount: you must specify the filesystem type
[  30.871566] reboot: Restarting system

==============

12

Errors 0x80245003, 0x80070514, 0x8DDD0018, 0x80246008, 0x80200013, 0x80004015, 0x800A0046, 0x800A01AD, 0x80070424, 0x800B0100, and 0x80248011 are caused by missing or corrupted components.