Hi,
My customer’s device (TH940 / 4.1.4-GR1-P1) has the same issue.
Apr 15 2019 01:55:56 Info [SYSTEM]:Fan 3A is OK. Current value is 5640
Apr 15 2019 01:43:58 Critical [SYSTEM]:Fan 3A failed. Current value is 22080.
TAC confirmed a HW RMA process at the time.
But, personally I cannot completely rule out the possibility of SW bug on monitoring the fans because I experienced the bug of monitoring the fans on 2.7.1-GR1 & TH930 for 3 years. That was a bug at the time and We are a problem on the same fan!.
I think it worth opening a case to investigate this.
Regards,
I think u re right.
Hi
I was worried it might be a bug.
Please share the result from your case in here community.
Techsupport tell me it is a bug,it happens in model TH940/TH1040 with version 4.1.4-GR1-P2 or produce before 2019-08-01,we need to upgrade the version of Embedded Controller to ec1.26 or later,it maybe fix this issue.
Could you share the bug ID?
Thank you.
I got the bug ID 484471.,
Thanks.
How to query the bug id?
I checked it in the 4.1.4-GR1-P3 RN.
Can u share the 4.1.4-GR1-P3 RN to me?
My e-mail is hzq@a10network.cn
I think you are a A10 partner.
If you are a A10 partner, you can get it from https://documentation.a10networks.com/index.html.