# vThunder 30 days trial - default login/pass not working

**URL:** <https://community.a10networks.com/t/vthunder-30-days-trial-default-login-pass-not-working/251>\
**Category:** ADC - Application Delivery\
**Created:** [January 31, 2014, 9:53am UTC](https://community.a10networks.com/t/vthunder-30-days-trial-default-login-pass-not-working/251 "2014-01-31T09:53:33Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![pshetty](https://avatars.discourse-cdn.com/v4/letter/p/838e76/32.png) [@pshetty](https://community.a10networks.com/u/pshetty)\
**Post date:** [January 31, 2014, 9:53am UTC](https://community.a10networks.com/t/vthunder-30-days-trial-default-login-pass-not-working/251/1 "2014-01-31T09:53:33Z")

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Hi All,

I got the 30 days trial version pf vThunder virtual appliance and i get the login prompt but the default admin password is not working. Both CLI (SSH/console) and web GUI is not accepting the default password.

Any idea guys ?

```auto
error msg -- 
Jan 31 2014 09:52:29 vThunder a10logd: [SYSTEM] The user, admin, from the remote host, 127.0.0.1, failed in the CLI authentication.

```

Thanks

Pshetty

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/a10_community/original/1X/bb9f186d33804d3044a0374e589f49fdf3be1328.png) [@system](https://community.a10networks.com/u/system)\
**Post date:** [January 31, 2014, 1:02pm UTC](https://community.a10networks.com/t/vthunder-30-days-trial-default-login-pass-not-working/251/2 "2014-01-31T13:02:24Z")

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Hi Pshetty,  
&nbsp;&nbsp;&nbsp;&nbsp;Can you please confirm that you are using a username of “admin” and a password of “a10”, making sure all is in lower case?

Thanks  
Michael.

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<div class="post-metadata">

**Author:** ![pshetty](https://avatars.discourse-cdn.com/v4/letter/p/838e76/32.png) [@pshetty](https://community.a10networks.com/u/pshetty)\
**Post date:** [January 31, 2014, 1:28pm UTC](https://community.a10networks.com/t/vthunder-30-days-trial-default-login-pass-not-working/251/3 "2014-01-31T13:28:39Z")

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Hi,

thanks for the quick response and yes i tried the same and no luck .  
Is there any option to reset the default password ?

Thanks  
PShetty

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/a10_community/original/1X/bb9f186d33804d3044a0374e589f49fdf3be1328.png) [@system](https://community.a10networks.com/u/system)\
**Post date:** [January 31, 2014, 1:52pm UTC](https://community.a10networks.com/t/vthunder-30-days-trial-default-login-pass-not-working/251/4 "2014-01-31T13:52:21Z")

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hi,  
You can reset the password via console access (not SSH)

Login as a username of “reset” and a password of the serial number - however this is the trick - you must know the serial number (fine for phy hardware, but may be a problem for vThunder)

If you do not know the serial number then suggest you start again with a new vThunder and license.

E.g. Procedure to reset the admin password and/or enable password and/or config.

Booting ‘AX ACOS (Primary Image)’ Please wait while the system boots…

[0.784341] PCI: Not using MMCONFIG. [5.333713] md: md1: raid array is not clean – starting background reconstruction INIT: version 2.86 booting INIT: Entering runlevel: 3 … AX3030 login: reset Password: May 24 2012 05:39:11 AX3030 a10logd: [SYSTEM] System Right Power Unit(front view) failed. Current value is 2.

Do you want to reset admin password to default?[y/n]:y

Do you want to reset enable password to default?[y/n]:y

Do you want to erase startup config?[y/n]:n Done Done

User not known \<== if you see this then wait a bit longer for the system to fully start

Thanks Michael.